Thank you for choosing Salem Exports as your preferred supplier. We strive to provide you with exceptional products and customer service. To ensure a seamless shopping experience, we have outlined our Refund, Shipping, and Returns Policy below.
Shipping Policy:
Shipping Methods and Charges: a. We offer various shipping methods, including standard and express shipping, based on your location and the products ordered. b. Shipping charges will be calculated and displayed at checkout, and they may vary depending on the shipping destination and order weight.
Delivery Time: a. We strive to process and ship orders promptly. Estimated delivery times will be 2- 7 based on the selected shipping method and your location. b. Please note that these are estimated times and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
Refund Policy:
Damaged or Defective Products: a. If you receive a damaged or defective product, please notify us within 48 hours of receiving the shipment. Provide us with detailed information and supporting evidence, such as photographs, to assist us in resolving the issue promptly. b. We may request you to return the damaged or defective product for inspection. Once we confirm the issue, we will offer a replacement or provide a refund in the original form of payment.
Order Cancellation: a. If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a refund in the original form of payment. b. If the order has already been shipped, we are unable to cancel it. In such cases, you may initiate a return once you receive the order.
Returns Policy:
Eligibility for Returns: a. We accept returns for products that are damaged, defective, or not as described on our website. b. To be eligible for a return, please notify us within 7 days of receiving the product. Provide a detailed explanation and supporting evidence, such as photographs, to demonstrate the issue.
Return Process: a. To initiate a return, please contact our customer support team at [email protected] and provide your order number, a description of the issue, and any supporting evidence. b. Our customer support team will review your request and provide instructions on how to proceed with the return. c. Please ensure that the returned product is unused, in its original packaging, and includes all accessories, tags, and labels.
Return Shipping: a. If the return is due to our error (e.g., damaged, defective, or incorrect product), we will bear the return shipping costs. Our customer support team will provide you with instructions on how to proceed with the return shipment. b. If the return is due to personal reasons (e.g., change of mind), you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the product reaches us safely. c. Please note that we are not responsible for any returned products lost or damaged during transit.
Refund Process: a. Once we receive the returned product and verify its condition, we will initiate the refund process. b. Refunds will be processed in the original form of payment used during the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
Please note that this Refund, Shipping, and Returns Policy apply to purchases made through our website (https://salemexports.com/). For purchases made through third-party platforms or retailers, their respective policies will apply.
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
If you have any questions or require further assistance, please contact our customer support team at [email protected] We are here to help you.
